"Professional" is our commitment to ourselves, and strive to achieve meticulous service and perfect technology;
"Quality" is our commitment to our customers, with the highest quality declaration documents in the shortest possible time to assist customers to obtain the new substance registration certificate;
"Responsibility" is our commitment to the society, to assist government departments to promote chemical regulations, and to make our contribution to China's environmental protection!
Application Service Manual
1) Project team responsibility system operation: After the project is approved, the “Account executive (AE)" and "project director (PD)" are set up, and the AE is responsible for professional and effective communication with customers; PD is responsible for the overall technical service planning and full control of the application of the project.
2) Strictly implement the information confidentiality system.
3) Timeliness, comprehensiveness and regularity of information communication: Follow up the test progress with the laboratory on a regular basis every month, regularly report monthly to customers, and conduct full and effective communication on the test progress, the problem to be solved and the treatment plan and results of the problem, so as to ensure that the customer could supervise the whole process efficiently.
4) Professional and efficient service to solve problems for customers: For difficult problems in the declaration process, our expert team will do their best to propose implementable solutions initiatively and proactively.
5) Pay close attention to the work dynamics of the MEESCC and the technical review committee: accumulate professional experience in the review process, grasp the key nodes in the approval process, obtain the registration certificate by passing through the review professionally and efficiently, and win market time for customers.
BoardingCard-Leading China's New Substance Registration